Frequently Asked Questions
Everything you need to know about your Marlo the Label experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
Do you ship internationally?
Yes, Marlo the Label ships worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.
How should I care for my Marlo garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the internal garment label. Generally, we suggest a cold hand wash or delicate machine cycle and laying flat to dry in the shade.